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Private
Corporate
Financial Institutions
Products
- dropdown
  Accounts:
  Private account
  Corporate account
  Merchant account
  Multi-currency IBAN
  Products:
  IBAN Collect & Remit
  E-invoicing
  Payment Cards
  White Label Solutions
  OpenX API
Partners

About us
Contacts
+370 5214 1818
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en
pl
fr
lt

Private
Corporate
Financial Institutions
Products
- mobile dropdown
  Accounts:
  Private account
  Corporate account
  Merchant account
  Multi-currency IBAN
  Products:
  IBAN Collect & Remit
  E-invoicing
  Payment Cards
  White Label Solutions
  OpenX API
Partners
About us
Contacts
+370 5214 1818
Login
Mobile language switcher
en
pl
fr
lt

Customer complaint form

1. Customer information

2. Complaint details

Accounts:

Corporate Account
Private Account
Multi-currency IBAN
Merchant Account

Products:

Payment Cards
White Label Solutions
IBAN Collect & Remit
E-invoicing
OpenX API
SEPA Instant Payments

Useful links:

Blacklisted Jurisdictions
Self Photo Requirements
Customer Complaint Form
List of documents needed to open a private account
List of documents needed to open a corporate account
Complaints handling policy

Additional information:

For Partners
For Financial Institutions
Careers at SatchelPay
Fees
FAQ
Blog

A. Goštauto g. 40-1,
Vilnius, LT-03163,
Lithuania

SWIFT/BIC: STUALT21

info@satchelpay.com +370 5214 1818

SatchelPay is a principal member of MasterCard Europe for card issuing.

SatchelPay UAB (reg Nr. 304628112) is licensed by the Supervision Service Department of the Central Bank of Lithuania and granted electronic money institution licence Nr. 28, with a payment system participant code Nr. 30600, that conducts business under the laws of the Republic of Lithuania, according to the EU Directive (2009/110/EC) and Directive (EU) 2015/2366 on EU-wide payment services. SatchelPay UAB is allowed to render financial services in the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Terms & Conditions
Privacy Policy
Acceptable Use Policy
AML Policy
Provisions of using payment cards

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